Refund policy
At Kareeq, we're committed to delivering a smooth and reliable shopping experience.
Free Shipping
We offer FREE shipping on all orders across Saudi Arabia and the UAE.
Order Processing
- Orders are processed within 1–2 business days.
Estimated Delivery
- Your order will typically arrive within 2–4 business days, depending on your location.
Once your order has been shipped, you'll receive a confirmation email with your tracking details.
Returns
If you're not completely satisfied with your purchase, you may request a return within 3 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition.
- The product must be returned with its original packaging.
- Return requests must be submitted within 3 days of delivery.
For damaged, defective, incorrect, or missing items, please provide:
- A complete unboxing video from the moment the package is opened.
- Clear photos or videos showing the issue.
Claims submitted without an unboxing video may not be eligible for a replacement or refund.
How to Request a Return
Please email our support team with:
- Your Order Number
- Reason for the return
- Photos or videos (if applicable)
Our team will review your request and provide further instructions.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method. The time it takes for the refund to appear may vary depending on your bank or payment provider.
Need Help?
If you have any questions about your order, shipping, or returns, please contact us.
Email: supportpluvo@gmail.com